Frequently Asked Questions

mendbuddy is an AI-powered assistant designed to help repair businesses streamline customer support, quoting, and lead generation. It uses advanced language models to provide instant answers, guide customers to the right services, and collect lead details—all while reducing the time staff spend on repetitive queries. mendbuddy can be tailored to suit various repair niches, making it a smart digital front-desk for modern repair shops.

mendbuddy saves you time by handling common customer questions, generating quotes, and capturing leads automatically. It responds instantly on your website and integrated social media channels, helps guide users to the right services, and collects key details so you can focus on repairs instead of admin. With mendbuddy, you'll reduce missed opportunities, improve response times, and turn more website visitors and social media followers into paying customers.

Service Types in mendbuddy let you manage different parts of your business—like repairs, buyback, and product sales—individually and effectively. Each of these services is unique: repairs often involve diagnostics and quotes, buybacks need pricing based on condition, and sales focus on showcasing products. Your Buddy is designed to handle each type with a customised approach, so it asks the right questions, gives relevant answers, and guides customers smoothly—no matter which service they're using. This flexibility means your Buddy feels like a natural extension of your business, not a one-size-fits-all tool.

You can use mendbuddy on your website by adding a small HTML code snippet, or by installing our WordPress plugin for easy setup. Your Buddy can also be connected to Facebook Messenger, with WhatsApp and Instagram integrations coming soon. For detailed implementation guides and to see our latest available integrations, visit our integration documentation.

Your Buddy uses the pricing you set in your dashboard. Whether it's for repairs, buybacks, or product sales, you can upload your prices through our tools like Repair Pulse or by uploading documents in various formats (PDF, Word, CSV, etc.). We make it easy to manage your pricing data in a structured way that your Buddy can understand and use effectively. For detailed instructions on setting up your repair pricing, visit our Repair Pulse documentation. For information on supported file formats for document uploads, check our Documents guide.

Your Buddy isn't a human employee—they don't need breaks. They're active 24 hours a day, 7 days a week, 365 days a year. Whether it's the middle of the night or a public holiday, your Buddy is always ready to help your customers.

mendbuddy offers flexible plans to suit businesses of all sizes. For complete and up-to-date pricing information, visit our pricing page where you can compare features across all our plans and find the option that best fits your needs.

Yes! You can get started with mendbuddy completely free. Our Free plan lets you explore the core features, including one Buddy, a web embed, and up to 40 chats per month—no credit card needed. It's a great way to see how mendbuddy can help your business before upgrading to a paid plan.

Getting started is easy! Just head to mendbuddy.com and sign up for the Free plan. You'll be guided through setting up your first Buddy, choosing your service type (like repairs, buyback, or sales), and embedding it on your website. No technical skills needed—your Buddy will be up and running in minutes.

No, MendBuddy requires an internet connection to function. It runs as a live chat assistant on your website, meaning both you and your customers need to be online to interact with it. If your site is accessible, your Buddy is too—24/7.

We take your privacy seriously. mendbuddy only collects data necessary to provide and improve our services. We never sell personal information to third parties, and all learning data is anonymized and securely stored. You can review our comprehensive privacy policy for more details.